It is, however, about a rental company from whom I rented a vehicle. One would expect a rental vehicle to arrive clean, smoke-free, to be explained by interested staff how the vehicle works, to have the staff assist in adjusting mirrors, seat, etc. Not the case. Twice.
The first occasion was a smoke-filled car. Burned holes in the seat and dirty throughout. It wasn't even washed. That I was without a vehicle meant I had limited choices. Take the car or walk twenty miles. I choose the former.
The second occasion was another poorly cleaned vehicle inside and out. There were huge water marks so much so that seeing out of the rear view mirror was difficult. The inside didn't fare much better with grease on the front windshield. Needless-to-say, the staff wasn't much interested, either. They said they re-washed the car as I waited. All of 5 minutes. Hardly much improvement. I had to drive home to clean it.
A call to customer service this morning should reveal interesting results. I want to know how they choose to remedy this twice delivered poor service. And I will be sure to let you know as well.
Maybe this company did fit the slogan,"to boldly go where no man has gone before." Offering a dirty rental vehicle is both bold and surely "where no man has gone before."
Customer service is more than a clean white shirt. It means you deliver quality to the customer. It also means that you care about them. You didn't. Twice.
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