20 minutes to get a phone number so that I can waste more time calling Xfinity Comcast. The call center put the wrong name and wrong username on my account. The onous, of course, is on the customer. C U S T O M E R.
So I am directed to Comcast Xfinity India on a chat line. that is, after I spent 10 minutes waiting for my phone call to be answered. Only to be told to call after 8:30 a.m. Duhhhhhhhhh.
I don't like you. I don't like HOW you to business. You don't care about the customer. YOU DO CARE ABOUT $$$$$$$$.
Thank you for teaching me I do not need a computer. I do not need tv. You are on probation. Buy less. Decrease stress. Value people first.
Shame on you money mongers!
Yikes! I'm sorry for the trouble we caused you, Beth. Please email our team at the address below with a link to this post and your account information. We will work with leadership to pull the chats/calls and see your concerns are addressed.
ReplyDeleteKind Regards,
Melissa Mendoza
Digital Media Specialist
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa
Beth writes about people's concerns. She appreciates the time you took to correct this problem. However, the individual who holds this account was unable to reach you with the e-mail address provided. I'll be sure to copy her on your note. Thank you for your response.
ReplyDeletePeople are watching.