Of course, I can't pretend to know what goes on in the board room, but I love dealing with LLBean. They are consistently kind, compassionate and caring. Speaking with them is like speaking to a long lost friend. It makes me want to buy from them.
They have a no-hassle return policy, too. Could it be the heartiness that attracts people to Maine? Maybe it is that the only people who survive in Maine are hearty. I don't profess to know which but I like them! Not too easy to know as a rule, but great folks often are not.
So while I had to tell the story about Comcast (they call themselves a communications company, too. They can't even stop the drop calls. Maybe they don't like Verizon Wireless folks?) because it is a story all too familiar for many of us. I wish them lots and lots and lots of competition. In the short run, competition (used) to ferret out the lousy customer service. That didn't hold to well with Frontier Communications (cough). Glad to be rid of them!
Here's to you, LLBean. The best in the coming year! You deserve it.
A loyal customer ~
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