After twenty-five minutes on the phone early this morning with Comcast Phillipines, I am finally back online. Now the time spent on the phone is more than ridiculous! Blah, blah, blah with the people in a box which could have been managed in five minutes.
Earlier than expected, a competent technician was at my door and remedied the problem immediately. As I suspected, the modem/cable box was not functioning. This more than polite man, cared about making a connection. That has been my experience with two technicians from this company since I moved to New England.
So my suggestion to Comcast is to get to the point on the phone and don't waste my time. If you can't do this in a few minutes, you need to rethink your business plan. Yes, the phone clerk is fine, safe and not in the typhoons way. I ascertained this immediately. I do care about people. I care about efficiency and I care about my time.
Get it together, Comcast. You are half way there!
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