Aren't I The Customer?

A recent call to a health insurance company isn't aimed at what is appropriate or even convenient for me.  It began like this:

"Please enter your insurance policy number, birth date and name."

Having followed the command, I am then spun off to another branch of the telephone tree.

"If you want claims, please press the extension you want."

How would I know the extension?  I don't work there.  Thank goodness!

A woman answers.

"Under the Affordable Care Act, a bone density test is covered yet you denied this charge."

"Yes, it is covered.  I can fix this now."

I remind her I am appreciative of her time.  I am also the customer.  I inquire how they plan to reimburse me for my lost time doing their work.  After all this is a financial relationship.

"Hold on while I get a supervisor."

Ten minutes pass, no supervisor.  I suggest they call me back.  That was yesterday - nearly 24 hours ago .No call back to date.

It isn't much different calling the physician's office.  I must run through a set of instructions, 99% of which have NO bearing for me.  None. Nada.

Eventually I find help. The nurse practitioner's triage nurse tells me the nurse practitioner thinks I should make an appointment with the physician, just for a meet and greet.  Oh goody.  Is she treating me to this?  Not on my dime. Never.

Remember, I AM THE CUSTOMER.

Don't tell me this isn't the corporation of the people, by the corporation, financed by the taxpayers.Corruption.  It's everywhere.




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