There was a time, I believe, when there was a sense of what it meant to do the right thing. Demonstrate hospitality, good manners, be a good samaritan, do under others, call people back when you say you will, provide good customer service, be on time. You get the idea.
Similarly, there is also, I believe, a common sense law. It doesn't need to be legislated, approved by the Supreme Court, a.k.a. SCOTUS, or enacted by Congress. It doesn't require an amendment to the Constitution. It means the Bill of Rights is honored. The Golden Rule.
Congress should not have the right to vote themselves a raise, change their benefits package (which was never designed as a Golden Parachute) or remain in office, especially when they are incompetent members. There are some highly effective ones. They could be even more effective if the incompetents were removed. They, like CEO types would not be rewarded for their inability to maintain a bottom line. Assuming of course, they DO THE RIGHT THING. Always.
The customer is not always right. However, good interpersonal relations assumes they would try to retain their customers. Go above and beyond to keep them.
Maybe we need a day when we decide NOT to spend a cent.
This customer will fly less (did I mention last night's plane had one functioning bathroom?), buy less and speak out more. How about you?
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